Opsonin Pharma — Moderation Dashboard User Guide

What is this?

This dashboard shows every comment and direct message that arrives on Opsonin's three official Facebook Pages. An AI reads each one, suggests an action, and you decide whether to approve it. Nothing happens on Facebook without your approval.

Signing in

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Open the dashboard

Use any browser on computer or phone.

api.opsonincare.com/login

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Enter your details

Type the email and password your administrator gave you, then press Sign In.

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Change your password

First thing: click the 🔑 icon at the top-right and set a password only you know.

What you see on screen

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Summary cards

The top row shows totals across all 3 pages: total events, pending, approved, rejected, and ADR cases.

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Filters

Narrow the list by Channel (comment / message), Page, or Category.

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Tabs

Pending — needs your decision. Recent — last 7 days. All — everything. ⚡ Auto Activity — auto-handled items.

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Quick Help

Click the ❓ icon any time for an interactive tour right inside the dashboard.

If your administrator has assigned you to specific Pages, you'll only see comments from those Pages. Admins see all three. The ⚙️ gear (admins only) holds Officers, SLA Mail, AI Rules and Automation settings.

Reading an item

Each item is a card. The badges at the top tell you everything at a glance — hover any badge to see its full meaning.

On the card	Meaning
Q#42	The item's ID number — quote this if you contact your admin.
👤 Commenter	The name of the person who commented (shows on new comments).
🕐 Date & time	When the comment was posted.
Page name	Which of the 3 Pages it came from.
Comment / DM	Public comment, or private message.
Category	The AI's guess: ADR, Complaint, Question, Career, etc.
🌐 Language	Bangla / English / Mixed.
Confidence	How sure the AI is, from 0 to 1. Higher is surer.
Suggested action	What the AI recommends you do.
🔗 Open on Facebook / 📄 Post	Links in the footer — open the comment or its post on Facebook to view in context or reply.

Your buttons

The buttons change to match the comment, so they always say exactly what will happen:

✓ Accept

Good comments (compliment / off-topic). Clears it from your list — the comment stays on Facebook. Nothing else to do.

✓ Hide it ↩ Keep it

Spam. "Hide it" removes the comment from Facebook (within ~10 sec). "Keep it" leaves it visible.

✓ Send reply ✕ Don't reply

Career / compliment. Edit the suggested reply right in the box if you want, then "Send reply" posts it on Facebook. "Don't reply" skips it. (No separate Save — sending always uses the latest text.)

✓ Mark handled 🚫 Hide it

Complaint / Question. "Mark handled" = you've dealt with it (replied / forwarded) and the comment stays visible. "🚫 Hide it" hides an abusive one on Facebook — your choice.

⚕ Acknowledge ADR

For adverse drug reaction items. Click once the pharmacovigilance team has logged the case — it stops the reminder emails.

Some items may be handled automatically if your admin turns on Automation. You can always see those under the ⚡ Auto Activity tab.

The categories

Category	What it is	Usual action
ADR	Adverse Drug Reaction — patient reports a side effect.	PV emailed first, then hidden
Complaint	Customer dissatisfaction.	Mark handled (or hide if abusive)
Question	Medical or general question.	Mark handled (or hide if abusive)
Career	Job inquiry.	Send reply with careers link
Compliment	Positive feedback.	Accept
Spam	Scams, ads, junk.	Hide it (you confirm)
Off-topic	Unrelated content.	Accept

Adverse Drug Reaction severity

When the AI detects an ADR it also rates how serious it is. This sets how quickly the pharmacovigilance team must respond (SLA).

🔴CRITICAL — hospital, ICU, child + drug, severe symptomsrespond in 1 hour

🟠SERIOUS — risk of hospitalizationrespond in 4 hours

🟡NON-SERIOUS — mild side effectsrespond in 24 hours

ADR alert emails are sent automatically to the pharmacovigilance team first. After that, the comment is hidden from public view — but the full report is always kept (audit log, ADR case, and the email). Reminder emails keep coming every hour until someone clicks ⚕ Acknowledge ADR on the item.

Everyday examples

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Obvious spam

"BUY FOLLOWERS $10!!!" → click ✓ Hide it. Hidden on Facebook in ~10 seconds. (Or ↩ Keep it if it's fine.)

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Adverse drug reaction

Patient reports a side effect → PV team is emailed first, then the comment is hidden automatically. After PV logs it, click ⚕ Acknowledge ADR.

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Career question

The suggested reply already has the careers link. Read it, edit if needed, click ✓ Send reply.

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Complaint

Stays visible by default. Reply to the customer, then ✓ Mark handled. Only use 🚫 Hide it for abusive ones.

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Compliment

Just click ✓ Accept — the comment stays, nothing else needed.

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Medical question

Forward to the medical officer; once answered, click ✓ Mark handled.

Make it yours

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Light or dark

Click the 🌙 / ☀ icon at the top to switch. Your choice is remembered.

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Works on mobile

Open the same link on your phone. Pinch to zoom if you need.

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Your password

Change it any time with the 🔑 icon. Old password required to confirm it's you.

If something looks wrong

Note the item's Q-number and the time.

Take a screenshot if you can.

Refresh the page (Ctrl + F5).

If it still happens, send the screenshot and Q-number to your administrator.

For medical or regulatory questions about an adverse drug reaction, always contact the pharmacovigilance team directly. This dashboard is a moderation tool, not the official DGDA register.

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Quick reference

Open the dashboard	api.opsonincare.com/dashboard
Accept a good comment	✓ Accept
Hide spam	✓ Hide it
Send a career/compliment reply	Edit text → ✓ Send reply
Handle a complaint/question	✓ Mark handled (or 🚫 Hide it)
Close an ADR alert	⚕ Acknowledge ADR
See auto-handled items	⚡ Auto Activity tab
Show only messages	Channel filter → Direct Messages
Show only ADR cases	Category filter → ADR
Open the comment on Facebook	🔗 Open on Facebook
Switch theme	🌙 / ☀ icon
Change password	🔑 icon
Settings (admins)	⚙️ gear
Sign out	Logout